Frequently Asked Questions
Everything you need to know about your premium home hardware order.
What is the standard shipping timeframe for hardware orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer bulk discounts for contractors or interior designers?
Yes, Salice Direct offers specialized pricing for trade professionals. Please contact our support team with your business credentials to set up a professional account.
What is your return policy for home fixtures?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain high-volume hardware categories.
Are your products covered by a manufacturer warranty?
All Salice products come with a standard manufacturer warranty against defects in materials and workmanship. The duration varies by product line, typically ranging from one year to a limited lifetime warranty.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or phone.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.