Returns & Exchanges
At Salice Direct, we want you to be completely satisfied with your home hardware and organization solutions. If your purchase doesn't meet your expectations, we offer a straightforward 30-day return policy for unused items in their original packaging.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original manufacturer packaging, ensuring all screws, brackets, and instruction manuals are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects the hardware at our facility, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing